Perhaps you’ve seen websites that offer online chats and thought, “Do I need that for my website?”
If you have, the answer is yes, you probably do.
You may think your customers could always email you if they need you after hours. Well, yeah… they could. But will they? Probably not.
We live in a time in which patience is going extinct. People will no longer wait for someone to email or call them back. If you’re not around to take care of your customers, they will look somewhere else.
So why not connect with your customers when they need you most? With chat support and chatbots, you can.
Chat support lets you communicate with your customers in real-time. Your team is simply notified every time a customer starts a chat. You can also customize chats, create automatic messages, or personalize them with a team member’s photo. On the back end, every chat is recorded from beginning to end in your HubSpot CRM.
We’d be happy to show you how to leverage chat support and chatbots, so you can be there for your customers when they need you–and stay ahead of the competition.
Ready to learn more? Click the link below or give us a call at (408) 320 5565