Account Manager

Summary/Objective
  • The Account Manager is responsible for making sure client and customer needs are being met with quality delivery and according to standards.
  • The Account Manager builds a pre-sales relationship as the partner to the selling Executive (President). Acts as a Sales Engineer in support of the development of opportunities. 
  • The account manager owns the agreement, SOW, plan, implementation, work order changes, and budget of internal hours and revenue. 
  • Main point of contact for the customer.
  • Leading the campaign team and operations to deliver to client and internal expectations.
  • We operate on a weekly Agile-style cycle. Each week has a specific plan and hours budget of activity according to the campaign and the team’s input.

Reports to:

President

Work Location:

Remote – Puebla, Puebla, Mex. – La Paz, B.C.S. Mex – Colombia

Responsibilities

  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
  • Highly motivated and target driven with a proven track record in sales.
  • Excellent selling, communication and negotiation skills.
  • Prioritizing, time management and organizational skills.
  • Ability to create and deliver presentations tailored to the audience needs.
  • Relationship management skills and openness to feedback.
  • English 90% (Reading and Comprehension, Business & Technical Conversations).
  • Track record of over-achieving quota.
  • Strong write, phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types B2B experience.
  • Ability to multitask, set priorities and manage time effectively.
  • Bachelor’s degree.
  • Digital Marketing experience, background or interest in.
  • Passionate about business.
  • Great attitude.
  • Female or Male.
  • Age range: 25-40.

Education: 

Bachelor’s Degree or relevant experience in customer service, client engagement, public relationships, marketing.

Non-formal education:

Fluent in MS Office.
Fluent in G-suite.
HubSpot mastery.
LinkedIn & Sales Nav knowledge.

Experience:

3+ years demonstrated success in business development and account management

Skills:

Strong written and oral communication skills 

Demonstrates professionalism with excellent communication skills.

Ability to identify a problem, develop a solution, and present it.

Excellent planning and organizational skills.

Client negotiation experience.
Conflict resolution.

Self-time management.

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