Account Manager


  • The Account Manager is responsible for making sure client and customer needs are being met with quality delivery and according to standards
  • The Account Manager builds a pre-sales relationship as the partner to the selling Executive (President). Acts as a Sales Engineer in support of the development of opportunities
  • The account manager owns the agreement, SOW, plan, implementation, work order changes, and budget of internal hours and revenue
  • The main point of contact for the customer
  • Leading the campaign team and operations to deliver to client and internal expectations
  • We operate on a weekly Agile-style cycle. Each week has a specific plan and hours budget of activity according to the campaign and the team’s input

Reports to:


Work Location:

Remote – Puebla, Puebla, Mex. – La Paz, B.C.S. Mex – Monterrey, NL. Mex. – Colombia

Duties and responsibilities:

  • The account manager owns the agreement, SOW, plan, changes, and budget.
  • Communicating with clients to ensure that all of their needs are understood and addressed.
  • Building strong client relationships to maintain old business and acquire new customers.
  • Collaborating with various internal departments to ensure that they fulfill all customer requests.
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires.
  • Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
  • Collecting and analyzing data concerning consumer behavior to understand changing needs in Google Analytics and others.
  • Schedule the work and focus on the activities that create the most results for the customer.
  • Be creative, suggestive, and leading your projects and customers to success in finding and engaging their new customers.
  • Participate in weekly updates to the executive team on all activities related to business development.
  • Participate in the solution design, value proposition.
  • Share reports every week.
  • Ability to multitask, deal with ambiguity, shift focus and priorities quickly.
  • Work both independently and as part of a team.

This is a full-time position. Days and hours of work may vary. Regular evening and/or weekend work may be required.

Skills and qualifications:

  • Project Management skills, managing deadlines and goals.
  • Satisfactory problem-solving skills to help resolve customer complaints or needs.
  • Excellent verbal and written communication skills to communicate to clients and team members.
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients.
  • Time management and multitasking skills in order to handle the workload.
  • General knowledge of Marketing and Sales, Inbound and Outbound.
  • Creative thinking to help identify areas of opportunity and enhance the campaigns.
  • In-depth knowledge of running B2B and B2C campaigns.
  • Ability to manage several marketing campaigns simultaneously.
  • A good understanding of current marketing trends.
  • Customer focus and adaptability to different personality types B2B experience.
  • Strong written and oral communication skills.
  • Demonstrates professionalism with excellent communication skills.
  • Ability to identify a problem, develop a solution, and present it.
  • Excellent planning and organizational skills.
  • Exceptional analytical skills for analyzing client data.
  • Up-to-date understanding of the industry’s consumer behavior.


  • Bachelor’s Degree or relevant experience in customer service, client engagement, public relationships, marketing.
  • 3+ years demonstrated success in business development and account management. 
  • Fluent in MS Office.
  • Fluent in G-suite.
  • HubSpot mastery.
  • LinkedIn & Sales Nav knowledge.


  • Commissions 
  • Additional Personal Paid Time Off 
  • Hybrid Remote/Office Work Environment
  • Opportunity to self-manage your schedules
  • Competitive salaries
  • Career development plan
  • Paid training

Company core values:

  • Learning constantly.
  • Teamwork.
  • Commitment to customers.
  • Constant improvement.
  • Innovation.

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