Duties and responsibilities:

• The account manager owns the agreement, SOW, plan, changes, and budget.
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs in Google Analytics and others.
• Schedule the work and focus on the activities that create the most results for the customer.
• Be creative, suggestive, and leading your projects and customers to success in finding and engaging their new customers.
• Participate in weekly updates to the executive team on all activities related to business development.
• Participate in the solution design, value proposition.
• Share reports every week.
• Ability to multitask, deal with ambiguity, shift focus and priorities quickly.
• Work both independently and as part of a team.

This is a full-time position. Days and hours of work may vary. Regular evening and/or weekend work may be required.

Skills and qualifications:

• Project Management skills, managing deadlines and goals.
• Satisfactory problem-solving skills to help resolve customer complaints or needs.
• Excellent verbal and written communication skills to communicate to clients and team members.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Time management and multitasking skills in order to handle the workload.
• General knowledge of Marketing and Sales, Inbound and Outbound.
• Creative thinking to help identify areas of opportunity and enhance the campaigns.
• In-depth knowledge of running B2B and B2C campaigns.
• Ability to manage several marketing campaigns simultaneously.
• A good understanding of current marketing trends.
• Customer focus and adaptability to different personality types B2B experience.
• Strong written and oral communication skills.
• Demonstrates professionalism with excellent communication skills.
• Ability to identify a problem, develop a solution, and present it.
• Excellent planning and organizational skills.
• Exceptional analytical skills for analyzing client data.
• Up-to-date understanding of the industry’s consumer behavior.

Requirements:

• Bachelor’s Degree or relevant experience in customer service, client engagement, public relationships, marketing.
• 3+ years demonstrated success in business development and account management. 
• Fluent in MS Office.
• Fluent in G-suite.
• HubSpot mastery.
• LinkedIn & Sales Nav knowledge.

Benefits:

• Commissions 
• Additional Personal Paid Time Off 
• Hybrid Remote/Office Work Environment
• Opportunity to self-manage your schedules
• Competitive salaries
• Career development plan
• Paid training

Company core values:

• Learning constantly.
• Teamwork.
• Commitment to customers.
• Constant improvement.
• Innovation.